SUPPORT
Support and escalation (Beta)
We keep support simple and direct. Send us what happened, what workspace was affected, and what outcome you expected, and we’ll respond within 1 business day.
Primary channel
Email support@vanahr.com. Include organization name, impacted flow, and screenshots or request IDs when available.
Escalation path
Critical incidents are triaged by on-call operations and routed to auth, billing, messaging, or platform owners based on impact.
What to expect
- - We acknowledge production-blocking incidents first.
- - We send updates while active incident work is in progress.
- - We follow up with resolution and next steps after recovery.